Cancellation policy
Cancel any trip up to 24 hours before it starts and you get a full refund, with no cancellation fee. Inside 24 hours of the start the booking is not refundable, because guides, vehicles and hotels are committed by then. Refunds are processed within 10–15 business days.
Last updated:
Plans change. This is exactly how cancellations and refunds work at Experience My India. Please read it before booking.
| Scenario | Outcome | Why |
|---|---|---|
| 24 hours or more before the start | Full refund | No cancellation fee. |
| Within 24 hours of the start | No refund | Guides, vehicles and hotels are committed by then. |
Force majeure
For events beyond our control — floods, earthquakes, roadblocks, flight cancellations, delays, or strikes — no refund is issued. We strongly recommend travel insurance.
Rescheduling: advance retained as credit
If you cancel but want to postpone, your advance is retained as credit toward a new booking made and commenced within one year of the original booking date. Itinerary, inclusions, and prices may change with season and supplier rates; if the new tour costs more you pay the difference, and if it costs less no refund is issued for the balance.
No refund on competitive-pricing grounds
Once a booking is confirmed and paid, the agreed rate is final. Later finding a lower price elsewhere does not change the contracted amount.
Medical or personal emergencies
Cancellations for medical or personal emergencies may be reviewed case by case. Contact us to discuss exceptional circumstances.
How to cancel and when refunds arrive
Email [email protected] with your booking reference number and contact details. Approved refunds are processed within 10–15 business days of confirmation.
A note on this policy
The effective/last-revised date for this policy is not yet published — flagged for confirmation.
Frequently asked questions
What happens if I cancel 24 hours or more before my trip starts?
You get a full refund, with no cancellation fee.
What if I cancel within 24 hours of the start?
No refund, because guides, vehicles and hotels are committed by then.
Can I reschedule instead of cancelling?
Yes — your advance is retained as credit toward a new booking made within one year.
How long do refunds take?
10–15 business days after confirmation.
What if there's a flood, strike or flight cancellation?
No refund for force majeure events; we recommend travel insurance for this reason.
Questions? [email protected]